Service Policies

Important policies for your account

We try to run a fun and friendly hosting service so we expect you to conduct your services in the same manner. As such, we have to clearly define a few service policies.

Unsolicited Bulk/Commercial Email and SPAM

The use of TIERRA Web Design and Hosting servers & networks to transmit unsolicited bulk/commercial email (also known as 'Spam' ) is strictly forbidden. Under no circumstance is the transmission of spam acceptable or tolerated.

The transmission of spam from our servers & networks can cause irreparable monetary & reputation damage. All damages caused by spamming will be prosecuted to the fullest extent of the law.

Any client caught explicitly spamming from our servers or networks will have their account immediately terminated & without notice.

General Content Restrictions

Adult content: Under no circumstance is adult content permitted on TIERRA's servers or networks. All adult oriented pictures, videos, links, written content & similar is strictly prohibited. Should you require hosting for adult oriented content, please contact a host who specializes in this hosting realm.

Chat applications: All interactive chat web applications are strictly prohibited on TIERRA's servers. This includes but is not limited to chat applications written in PHP, Perl, CGI, Python, Ruby, etc. Any web application that provides 'real-time' chat is not permitted. The only acceptable chat medium are web based forums such as vBulletin or similar.

Web applications & web accessible scripts: All web applications that are out of date & actively being exploited will be shut down immediately without notice. As a webmaster you should evaluate your web based applications & scripts on a regular basis to ensure they're secure & up to date.

Search Engine Optimization (SEO) farms or similar are strictly forbidden on TIERRA's servers and networks. SEO farms create undue strain and resource abuse on any given server and affect all clients.

General Service Restrictions

The creation of a service such as Hotmail (free email accounts), a service such as Geocities (free web space), a service that provides free visitor counters / web stats, a service such as linkexchange.com (banner rotating / link exchanges) and similar services are not permitted under any circumstance.

The above-mentioned services and content create undue system load on our servers and should only be run in a dedicated server environment. All violations will be shut down immediately and may result in account suspension and/or termination.

Failure to Comply with Policy

Failure to fully comply with these terms is grounds for account suspension and/or termination (with or without refund, subject to TIERRA's discretion). All accounts and/or servers contained within TIERRA's network must adhere to the above policies.

We reserve the right to remove any account without prior notice. If we terminate your account for violating policy, you will forfeit your rights to a refund--and none will be given (even for advance payments).