Support is our Priority!

Questions before you sign up?

• Frequently Asked Questions
• Pre-Sales Question Board
• Talk to a live sales representative!
• E-mail our Sales Team

Links for Customers

• Support Center - Here you can submit and keep track of support tickets.
• Knowledge Base - The knowledge base provides instant responses to common questions.
• Client Billing Access
• W3C Markup Validation Service
• W3C CSS Validation Service
• W3C Link Checker
• Community Forum - This is where you can speak one-on-one with other customers and prospective customers about the services we provide. The staff of TIERRA are active participants as well!
• Official Maintenance and Outage Notices - The official source for up to the minute information from our operations crew regarding outages, maintenance and other technical information.
• Current Server Information - Check the status of our servers and our server services.

Legal Stuff

• Service Agreement - A legal contract between TIERRA and all customers.
• Terms of Service (TOS) - Specific rules and regulations governing use of TIERRA services.
• Guarantees - Detailed explanations of and terms pertaining to our three guarantees.
• Privacy Policy - Guidelines and explanations about how we use the information we collect.