Our Guarantee To You!
No gimmicks. No hassles.
We'll do what we promise. Our guarantees are based not on arbitrary facts or figures, but on our pledge to follow through consistently. Unlike some, we guarantee that we will live up to our guarantees!
30-Day Complete Satisfaction Guarantee
Backed by: Full Refund (within 30 days)*†
If for any reason you are unsatisfied with our service within your first 30 days, simply notify us and your contract fees will be reversed. No advanced notification required, no paperwork, no red tape, no catches whatsoever.
Note that the 30 day period ends exactly 30 days from the day on which account was originally activated (not the day the order was placed). This guarantee is VOID if your account violates our TOS or service agreement.
99.9% Uptime Guarantee
Backed by: Pro-Rated Service Credit*†
You pay us so that your site will be online. When it's not online, you shouldn't have to pay. It's that simple.
We rarely have server issues that result in downtime, but on occasion, we will encounter a hardware or software issue that may cause a brief service interruption.
In all but the most urgent cases, we will send out an email notifying customers of maintenance that is to be performed. When notice is sent at least two hours prior to service interruption, the outage does not qualify for our uptime guarantee.
Service credits are calculated as follows (all times are stated in downtime per month):
Contact our billing department to request a service credit† in accordance with our Site Availability Guarantee. Service credits issued for downtime are issued in the form of credits to your Tierra Hosting account, and will be automatically applied to future invoices. Cash refunds will not be issued as a result of downtime. Site availability guarantee does not include downtime that is out of Tierra Hosting's control, including but not limited to: upstream network outages, internet backbone congestion, outages caused by acts of god, and facility power failures. Account must also be in good standing and not in violation of our TOS or Acceptable Use policies.
Additional Notes (legal mumbo-jumbo that the guys in the suits make us say . . .)
Guarantees Our Promises
You can feel confident using Tierra Hosting services. Our guarantees are our formal assurance, or promise, to you that we will do what we say. Your satisfaction with Tierra Hosting is guaranteed!